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ADVICE AND PAYMENT

ADVICE

Please feel free to contact us by email with any questions and/or comments that you may have. Orders can only be placed online.

PAYMENT

All orders need to be paid in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. (where applicable)

It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase.

All order confirmations will be sent to buyers as promptly as possible, once payment has cleared.

AND DUTCH allocated Nat West Streamline/RBS World Pay as their secure payment provider, which accepts most major credit cards (and PayPal) for all transactions. You will be asked to enter your card details and the name and address of the card holder when you place the order. These details will be checked for accuracy, and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be inaccurate so that we may receive and process the order correctly.


YOUR ORDER

If you place your order after 4:30 on a weekday or on a weekend, your order will be processed the following work day.

However the below outlined national holidays apply and will impact the processing of your order slightly.

  • UK Holiday closing times

We are closed on all bank holiday Mondays, Good Friday, Easter Sunday, Christmas Day, Boxing Day and New Year's Day.

  • The Netherlands Holiday closing times

Our manufacturers are closed on Good Friday, Easter Day (24th and 25th of April), Queens Day (30th of April), National Remembrance Day (4th of may), Liberation Day (5th of May), Ascension Day (2nd of June), Pentecost (12th of June), Christmas Day, Boxing Day and New Year’s Day.

PRODUCT PRICE ISSUES

We do our best to ensure that product prices on our website are up-to-date and correct but errors occur occasionally. Please contact us if you think there is a problem.

VAT

All prices quoted on our website include VAT at the UK rate of 20%. (where applicable)

SECURITY OF PAYMENT

We use secure servers so information is protected by Secure Sockets Layer (SSL). This is the industry standard information encryption technology and makes it almost impossible for unauthorised persons to acquire your information.