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DELIVERY

WE SHIP WORLD-WIDE!

After receiving your order; the bike or accessory will be shipped by our courier partner DPD (for North America FED-EX) to your address throughout UK (and other EU member states) and will approx. arrive within 14 business days for bikes and 2-5 working days for accessories. If a bike or accessory is unavailable or out of stock, you will be notified by email or telephone. We cannot guarantee the specific dates and times for delivery.

 

IMPORATNT: DUE TO SUMMER HOLIDAYS  - OUR MANUFACTURERS HAVE A SKELETON RUN- WHICH MEANS THAT THE DELIVERY OF THE BIKES CAN BE A LITTLE BIT LONGER

 

We ship our bikes and accessories within the UK (and other EU member states.) at UK prices as indicated on our site. Shipping cost for sending a fully assembled bike is FREE within the UK and EU( for accessories we charge a minimum fee of £4.99)

If you live outside the UK  please send your enquiry to info@anddutch.co.uk. WE ARE HERE TO HELP !

The delivery includes one failed delivery. If a third or more delivery attempts is required, the customer will be charged again upon each delivery. If you refuse your delivery for any other reason than damage, a charge of £40 on a bicycle + 10% of total amount spend on a bicycle  and/or 30% of order total for accessories will be required for initial packaging and delivery costs. This amount will be deducted from any refund that you may receive.

 

DAMAGE CLAIMS

Please sign for your goods as 'UNCHECKED'. Failure to do so will invalidate any claims for transit damage.

We CANNOT make insurance claims for transit damage more than 24 hours after receipt. If you find your goods damaged, please email us immediately and email photographs of the packaging and contents.

Damage claims will be dealt with on a case by case basis and we will do our very best to rectify any problems as quickly as possible. For minor damage, replacement parts will be sent before a product swap. If the damage is substantial, and you have followed the procedure above, we will arrange for collection and either a replacement (subject to availability) or a full refund will be provided.